"H2ecO is based near Poole in Dorset. We are a small company and are passionate about renewable energy. We offer the highest quality of service to customers whether they have a simple or complicated project in mind. We primarily install domestic and light commercial Photovoltaic installations but are also developing a medium sized wind project in Yorkshire in Partnership with the landowner. In addition to our installation service, we also have a free Solar panel option for customers who either can not afford a PV system or who have other plans for their money. In all cases, we offer a free, no obligation survey by one of our experienced team (no salesmen)."
What is the sales appointment like?
We will call the client to discuss their needs and establish if they have a suitable property. We then arrange a survey at a time convenient to the customer. During the survey, we try to work out what the client is trying to achieve, take all the measurements required and answer all questions the client raises. We never ask for a payment during the survey and strictly adhere to the REAL assurance code. We then follow up the survey with a written / e-mailed quote - usually within 24 hours. About 2 days later, we call the client to check they have received the information and answer any questions outstanding. We do not at any stage try to pressure a client into signing a contract to proceed. If customers want to speak to previous clients, we can arrange for them to be able to speak to a selection of them as all of our previous clients are very happy with their systems and our work.
What customer care do you offer after the installation?
We provide ongoing telephone support for any issues or questions clients have about their systems. During the survey and installation days, we will already have discussed how to set up the system in the best possible way, and we will explain all of the government schemes such as the Feed in Tariff. We don't try to push ongoing maintenance if it is not necessary.
When was your company founded?
Are you MCS certified?
Which solar panels do you offer?
SMA Inverters ET Solar Panels Sanyo Panels Sharp Panels Hyundai Panels BP Panels Schott Panels Mitsubishi Panels Kyocera Panels Evergreen panels
What's your phone number?
01202 918 486